Faq
ARC ALARM CLOCK PRE-ORDER
I would like to order Arc, but I am outside the U.S.
If you are in Canada, you can purchase Arc here on our website! If you are in the UK, you can pre-order Arc here! If you are located somewhere else, please shoot us a note at hello@nanuelectrics.com.
I have more questions about Arc Alarm Clock.
Please check out our Arc FAQ here!
SHIPPING
Where do you ship?
We ship worldwide, with flat-rate shipping within the continental US.
How long does it take to ship my order?
If you are ordering from our site, it will take 3-5 days to ship out your order. Please note this does not account for whatever shipping options you choose (USPS ground versus expedited).
Help! I typed the wrong address
Your item ships to the address you typed in at checkout. Please always double-check that you have put in the right address before you buy! Auto-fill is often the culprit for sending packages to old addresses, so please keep an eye out. We can only ship to the address on file. Please shoot us a note at hello@nanuelectrics.com to see if we can catch your order and change the address.
What shipping service do you use?
All small to medium-sized items ship USPS with Tracking. You will receive a tracking number once the package is shipped. Expedited shipping times and larger items will be quoted with services upon request.
International shipping
You are responsible for import duties/VAT or any other fees upon arrival. These items cannot be marked as gifts or less than what they are actually worth. International shipping can be more expensive, with a higher risk of lost parcels. Please consider that when purchasing from this store and ship at your own risk. We are not responsible for items lost in transit.
Damaged or lost items from shipping
This doesn't happen often, but accidents do happen! Shoot us a note at hello@nanuelectrics.com and please keep your item along with its packaging. We will file a claim with USPS if necessary.
RETURNS
Please head to our return policy page HERE for your return questions!
WARRANTY
Our Guarantee
We design with intention by looking at every detail across the lifespan of the product. We do everything we can to create the highest quality products built with longevity in mind.
NUDGE’S WARRANTY
Nudge is built to last and has a lifetime warranty. If there’s something wrong, like a manufacturing defect or part failure, let us know and we’ll make it right. If, for whatever reason, you want to dispose of your Nudge, please get in touch with us so we can find a way to keep it out of landfills.
What does "lifetime" mean and what does the guarantee cover?
The lifetime guarantee specifically refers to the time at which, through normal use, the product can no longer function in its intended purpose. Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear.
ARC’S WARRANTY
Arc has a 10-year limited warranty. Since Arc is still in pre-production, the full warranty details will be available closer to the shipping date.
GIFT SET WARRANTY
For products other than Nudge Counter and Arc Alarm Clock, and paper products, we offer a 1-year warranty. This warranty covers issues with the product in which, through normal use, the product can no longer function in its intended purpose. Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Excessive wear and tear, collision damage, abuse, misuse or neglect is not covered by our guarantee. We also can't guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party. Depending on the state of the item and your preferences, Nanu will replace or repair the product once the defective item is sent back to us. To use this guarantee, email hello@nanuelectrics.com and we’ll get back to you with 24-48 hours. Once we determine if your return is eligible for our guarantee, we’ll notify you of the next steps.
What doesn’t the guarantee cover?
Excessive wear and tear, collision damage, abuse, misuse or neglect is not covered by our guarantee. We also can't guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party.
What happens to the no longer working item?
Depending on the state of the item and your preferences, Nanu will replace or repair the product once the defective item is sent back to us.
What do you have to do?
To use this guarantee, email hello@nanuelectrics.com and we’ll get back to you with 24-48 hours. Once we determine if your return is eligible for our guarantee, we’ll notify you of the next steps.